On site tier 1 Help Desk - Application Support

Xcelerator Support · Wall Township, New Jersey
Department Xcelerator Support
Employment Type Full-Time
Minimum Experience Entry-level
Compensation 47,000+

DESCRIPTION:


On site tier 1 Support Staff provides application support to a wide variety of clients on a proprietary Courier Management software via phone, email and remote meetings.  You will troubleshoot application issues, review data, and answer clients' application specific questions on configuration, setup, and operations.


RESPONSIBILITIES:


  • Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers
  • Follow up on outstanding requests and ensure timely resolution
  • Perform Quality Assurance testing on new application versions
  • Execute application updates and configuration in accordance with Key Software standards
  • Train oncoming customers in setup and use of the application
  • Perform other support related duties as assigned


BASIC QUALIFICATIONS:


  • Must have strong written and verbal communication skills
  • Motivated to learn and grow and to accept new challenges
  • Knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets)
  • Strong customer service and troubleshooting skills
  • Must be available for occasional scheduled and non-scheduled critical overtime/afterhours


PREFERRED QUALIFICATIONS:


  • 2 years+ experience in technology Help Desk preferred
  • Basic working knowledge of HTML is a plus

Thank You

Your application was submitted successfully.

  • Location
    Wall Township, New Jersey
  • Department
    Xcelerator Support
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    47,000+